FAQ

What materials are used in your jewellery?

Our jewellery is crafted from high-quality 925 silver. This composition enhances durability while maintaining the beautiful luster associated with silver. Additionally, all our pieces are designed to be hypoallergenic, making them suitable for sensitive skin.

How should I care for my silver jewellery?

To maintain the beauty of your silver jewellery, it is recommended to store it in a cool, dry place, preferably in a jewellery box or a soft pouch to prevent scratches. Regularly clean your pieces with a soft cloth to remove tarnish and avoid exposure to harsh chemicals or abrasive materials that may damage the finish.For more details, please refer to our Care Instructions page.

What is your return policy?

You have 30 days from the date of delivery to return or exchange an item. To be eligible for a return, the item must be unworn, unused, and in its original packaging. Please note that the buyer is responsible for return postage costs. For more details, please refer to our return policy.

Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary based on the destination. During checkout, you will be able to see the available shipping options and associated costs for your location.

Can I customise or personalise my jewellery?

Currently, we do not offer customisation or personalisation services for our jewellery. However, we are continually exploring ways to enhance our offerings, so please check back for updates in the future.

What should I do if my jewellery arrives damaged?

If your jewellery arrives damaged or defective, please contact us immediately upon receipt. We will evaluate the issue and provide instructions for returning the item. It is important to report any damages within a reasonable timeframe to ensure a smooth resolution.

Are your products suitable for sensitive skin?

Yes, all our jewellery is designed to be hypoallergenic, making it suitable for individuals with sensitive skin. However, if you have specific allergies, we recommend reviewing the materials used in each piece to ensure compatibility.

How can I contact customer service?

You can reach our customer service team by emailing us at wrappedinsilverjewellery@outlook.com. We strive to respond to all inquiries promptly and will assist you with any questions or concerns you may have.